Fitwalk

Last updated: November 13, 2024

This Privacy Policy describes how  Fitwalk (the “Site,” “we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit, use our services, make a purchase from https://go.fitwalknation.com/ (the “Site”), or communicate with us (collectively, the “Services”). “You” refers to you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and protection of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and follow any other steps required by law.

2. Collection and Use of Personal Information

What We Collect

We collect personal information directly from you and through your interactions with our Services.

This includes:

Contact Information: Name, address, phone number, and email address.Order Details: Shipping and billing address, payment information, and order history.Account Details: Username, password, and security questions.Usage Data: Information on how you interact with our Services, such as device, browser, IP address, and network data, collected through cookies and similar technologies.

How We Use Personal Information

We use your personal information for purposes related to providing the Services, including:

Transactional Communications: Sending updates related to your purchases, order status, account changes, or other service-related notifications.

Customer Support: Communicating with you regarding inquiries, feedback, or troubleshooting requests.

Marketing and Promotional Communications: With your explicit consent, we may send promotional messages via email, text message, or other means. You may opt out at any time by following the unsubscribe instructions provided in these communications.

Mobile Information Use: No mobile information will be provided to external parties or affiliates for marketing or promotional purposes. Text message data and opt-in consent information will not be provided to any other party.

3. Information Use

We do not disclose, sell, or rent your personal information to outside parties for promotional purposes. We may, however, provide information to our service providers solely for the following purposes:

Support Services: Customer service, order fulfillment, payment processing, and secure data storage. These providers are strictly bound to use your information only as necessary to support our operations.

4. Security and Retention of Information

We take reasonable measures to secure your personal information, including encryption and access controls. No transmission over the internet is 100% secure, and we recommend that you protect your account credentials and contact us immediately if you believe your account has been compromised.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your account, complying with legal obligations, and resolving disputes.

5. Your Rights and Choices

Text Message Marketing and Notifications

For mobile communication, you may receive order updates and service-related notifications based on your interaction with us.Opting In and Out of Mobile Communications: By providing your mobile number and opting in, you agree to receive SMS communications related to your transactions and account. You can opt out of SMS notifications at any time by replying “STOP” to any message.

Managing Other Preferences

Access, Correction, and Deletion: You may request access to, correction, or deletion of your personal information by contacting us.Cookies: You may manage cookie settings in your browser to block or delete them.

6. User-Generated Content

If you choose to post product reviews or other content publicly, please be aware that others may access, view, or use this information. We are not responsible for the privacy or security of information you choose to make publicly available.

7. Children’s Data

Our Services are not intended for children under 13. We do not knowingly collect information about children. If we become aware that a child’s information has been collected, we will take steps to delete it.

8. International Users

If you access the Services from outside your country of residence, please note that your data may be transferred to the United States or other jurisdictions. We follow recognized data transfer mechanisms for such cases to protect your information.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Phone:   (914) 498-8722Email:  [email protected]